Seeking Physician Clients?

Direct to Physician [D2P] Advertising

Did you know that our Research & Development suggests the average 47 year old physician earns $187,000 annually, and will amass a corpus of $5.5 million at retirement?

Moreover, more than 50,000 mature physicians control more than $5 million, right now.

If you want a piece of this lucrative market, you must promote your advisory firm, financial products and management services directly to them on the Executive-Post: www.HealthcareFinancials.wordpress.com

  • Receive medical management information for FAs, RRs, RIAs, BDs, MBAs, CLUs, CFAs, JDs, wealth managers, and CFPs™, etc.
  • Get and contribute free tips to help increase doctor referrals.
  • Learn how to boost practice revenue, and promote and attract physician clients.
  • Submit articles to promote your brand and expertise to EP readers.
  • Get  more doctors to say “yes” to your financial, accounting, managerial and legal advisory recommendations;
  • and more.

About Us: https://healthcarefinancials.wordpress.com/2007/10/08/hello-world

Advertise with US: https://healthcarefinancials.wordpress.com/2007/11/11/advertise

Advertise Now: Send us your request for adverting information or sample RATE CARD: www.MarcinkoAdvisors@msn.com

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Seeking Writers and Contributors

Business of Medical Practice [third edition]

Ann Miller; RN, MHA

Project Manager

As readers of the Executive-Post may know, our textbook the Business of Medical Practice is a best seller.

http://www.springerpub.com/prod.aspx?prod_id=23759

Accordingly, we wish to personally invite all subscribers to contribute to our third edition now in progress. New and prior chapters are still available for updating; for a low-effort but high-yield contribution. We have others ideas for this peer-reviewed publication, as well. 

Our goal is to help physician colleagues and medical executives benefit from nationally known experts as an essential platform for their success in the healthcare industry.  And so, please advise and thanks again for your consideration and possible contributions. Feel free to email me 24/7 for more information MarcinkoAdvisors@msn.com

Practice Management: http://www.springerpub.com/prod.aspx?prod_id=23759

Physician Financial Planning: http://www.jbpub.com/catalog/0763745790

Medical Risk Management: http://www.jbpub.com/catalog/9780763733421

Healthcare Organizations: www.HealthcareFinancials.com

Health Administration Terms: www.HealthDictionarySeries.com

Physician Advisors: www.CertifiedMedicalPlanner.com

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com  or Bio: www.stpub.com/pubs/authors/MARCINKO.htm

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Growing Your Practice with E-P

Free Marketing Tips in the Executive-Post

Staff Writers

Receive free tips to help you increase your referrals, boost your practice revenue, and attract the patients, and physician clients, you want – plus submit your toughest marketing, health economic and finance questions to us and receive answers from the Executive-Posts’ experts.

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We will deliver free tips that will help you:

  • Boost your patient and doctor referrals
  • Train your staff to convert more patients and clients
  • Fight back against aggressive medical and financial- services competitors
  • Bring in more cash-paying patients and physician clients
  • Get patients, and doctors, to say “yes” to your care plan or professional recommendations;
  • and more.

Copyright 2008 iMBA Inc: All rights reserved, USA, unless otherwise noted. Use is restricted to Executive-Post subscribers only. No redistribution is allowed. To avoid violation of iMBA Inc copyright restrictions and redistribution policy, please register for your own free Executive-Post membership. Detailed information and registration links are available at:

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New-Wave Medically Focused Financial Advisors

Avoiding the “Managed Care Ripple Effect”

By Dr. David Edward Marcinko; MBA, CMP™

The healthcare industrial complex represents a large and diverse industry, and the livelihood of other synergistic professionals who advise doctors depend on it as well. These include financial planners and investment advisors who themselves wish to avoid the collateral ripple effects of the current health and managed care debacle.

Future Growth Potential in Financial Services

As a CFP, CFA, financial planner, CPA, investment advisor or general securities representative, you realize that the financial service sector is going to become the next great growth opportunity of the 21st Century.

Even H & R Block and the Charles Schwab Corporation are trying to build medical professional interest in their respective firms and compete with your independent practice. They are fervently wooing away one group or another to interface with their embryonic management, accounting or advisory programs.

For example, it has been estimated that more than one-third of the nations 60,000 accounting firms are contemplating the introduction of investment and medical management services to their business line. 

Another 100,000 solo CPAs are interested in personal financial planning for their physician and lay professional clients; a survey several years ago of senior CPA partners conducted by Prince & Associates of Shelton, Conn., revealed that more than 60 percent were “highly interested” in offering investment management services, and three quarters of those said they were evaluating the best approach for their firms.

The Migration to Advisory Services

Meanwhile, more than 260,000 of the nation’s brokers are moving into the investment advisory and financial planning business because securities sales and transactions are being commoditized by the internet’s World Wide Web.

In another survey several years ago, conducted for the old International Association for Financial Planning [the older IAFP is now the Financial Planning Association, or FPA], clearly demonstrated the dominance of registered investment advisors [RIAs], over stockbrokers [regardless of nomenclature derivatives], among clients 35-49 years old.

With the average Merrill Lynch private client well over 60, and the firm and industry imploding in 2008, it’s easy to spot the future vulnerability of this business model.

Valued Industry Players

When asked to determine the added value of key industry players, baby boomers in a more recent Dalbar study ranked financial planners first, followed by stockbrokers, CPAs, mutual fund companies, insurance agents, and commercial bankers, respectively.

Even if you are a CFP® or investment adviser, and despite the proliferation of investment advisors, evidence suggests that your individual impact is still narrow.

Furthermore, a Prince & Associates study of 778 affluent individuals, each with more than 5 million dollars to invest, examined the relationship between clients and their providers of five key financial services; retirement planning, estate planning, investment management, executive benefits and health-disability insurance.  Prince found that 59 percent of the clients had been serviced in only one area by a particular advisor.

Despite the significant assets of each client, the advisers have been unsuccessful at broadening these relationships — a key indicator that many affluent clients do not have a primary financial adviser.

Medical Niche Players

Among the challenges you face to broaden your influence is to offer your clients value-added services, perhaps by establishing your expertise in the medical niche and capitalize on being different; as in the Certified Medical Planner™ online health economics program of iMBA, Inc.

You must not be just another of the more than 250,000 or so individuals who claim to be financial planners, with a collective universe of an additional 700,000 or so who purport to be financial advisors, in some fashion or another. You must begin to develop the strategic competitive advantage of practice management knowledge to synergize with your existing financial service and product line.

Integration of Disciplines is Key for the Healthcare Space

Integrated practice management and financial planning will also become much more competitive among physicians because of the above professional fusions.

No one is suggesting therefore that you abandon your core financial advisory business for business management. It is merely a fact that medicine has drastically changed during the past decade, and the knowledge that you used yesterday will no longer be enough for you to get by on in the future.

Assessment

Medical practice management is the natural outgrowth of traditional financial planning services, and investment advice, in turn, is central to the implementation of a contemporary medical office business plan. The most successful physician-focused financial planners therefore, will be those who incorporate medical management services into their practices.

Disclaimer: Dr. Marcinko, a former stock broker, Certified Financial Planner and investment advisor is Founder of the Certified Medial Planner™ program for all fiduciary consultants in health economics, finance and medical practice management www.CertifiedMedicalPlanner.com

Conclusion

Your thoughts are appreciated; please opine?

Practice Management: http://www.springerpub.com/prod.aspx?prod_id=23759

Physician Financial Planning: http://www.jbpub.com/catalog/0763745790

Medical Risk Management: http://www.jbpub.com/catalog/9780763733421

Healthcare Organizations: www.HealthcareFinancials.com

Health Administration Terms: www.HealthDictionarySeries.com

Physician Advisors: www.CertifiedMedicalPlanner.com

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com  or Bio: www.stpub.com/pubs/authors/MARCINKO.htm

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Copyright 2008 iMBA Inc: All rights reserved, USA, unless otherwise noted. Use is restricted to Executive-Post subscribers only. No redistribution is allowed. To avoid violation of iMBA Inc copyright restrictions and redistribution policy, please register for your own free Executive-Post membership. Detailed information and registration links are available at:

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Improving Inter/Intra Professional Relations

Establishing Rapport within the Medical Community

By Dr. David Edward Marcinko; MBA, CMP™

Publisher-in-Chief

By Hope Rachel Hetico; RN, MHA, CMP™

Managing Editor

In our consulting work, publishing, speaking engagements and relate professional endeavors, we are often asked how to establish and even increase professional visibility in a particular medical, or even alternative-medial community.

While there is no-one-size-fits-all answer, the following are useful “tips and pearls” to enhance your awareness among known, and unknown, physician colleagues in your geographic locale.

A Few “Tips and Pearls”

  • Send office announcements to all health professionals in the community. Include pharmacies, pediatricians, family practitioners, PAs and NPs, concierge practices, chiropractors and alternative medical provides, convenient-care and convalescent facilities. All are potential sources of patient referrals.
  • Meet other health professionals personally and establish a one-to-one relationship with them. This will serve to educate them to your abilities and practice.
  • Send written reports to all practitioners who refer patients.
  • Do not hesitate to refer patients for consultations, as indicated. This is not only good business sense, but good medicine.
  • Use novel business cards, such as the new CD-ROMs cut into the size of a standard business card, by One Voice Technologies, of San Diego. For about a dollar, depending upon quantity, you can order a labeled disc with all the business information of a standard card, which also functions as a CD-ROM containing up to 100 megabytes of multi-media data about your medical practice or specialty.

Assessment

Please feel free to send in your own “tips” and favorite professional relationship building ideas.

Conclusion

What differentiates you from the competition, and how did you become know in your local medical community; please opine and comment?

Related Information Sources:

Practice Management: http://www.springerpub.com/prod.aspx?prod_id=23759

Physician Financial Planning: http://www.jbpub.com/catalog/0763745790

Medical Risk Management: http://www.jbpub.com/catalog/9780763733421

Healthcare Organizations: www.HealthcareFinancials.com

Health Administration Terms: www.HealthDictionarySeries.com

Physician Advisors: www.CertifiedMedicalPlanner.com

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com  or Bio: www.stpub.com/pubs/authors/MARCINKO.htm

Subscribe Now: Did you like this Executive-Post, or find it helpful, interesting and informative? Want to get the latest E-Ps delivered to your email box each morning? Just subscribe using the link below. You can unsubscribe at any time. Security is assured.

Link: http://feeds.feedburner.com/HealthcareFinancialsthePostForcxos

Copyright 2008 iMBA Inc: All rights reserved, USA, unless otherwise noted. Use is restricted to Executive-Post subscribers only. No redistribution is allowed. To avoid violation of iMBA Inc copyright restrictions and redistribution policy, please register for your own free Executive-Post membership. Detailed information and registration links are available at:

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Referrals: Thank you in advance for your electronic referrals to the Executive-Post.

Eroding Doctor-Patient Relationships

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The “Bed-Side Manner” Deterioration Continues

[By Staff Reporters]

A growing chorus of discontent suggests that the once-revered doctor-patient relationship is on the rocks.

Results

About one in four patients feel that their physicians sometimes expose them to unnecessary risk, according to data from a Johns Hopkins University [JHU] study published in the journal, Medicine, while two recent studies show that whether patients trust a doctor strongly influences whether they take their medication, according to the New York Times, on July 29, 2008.

Tell-all-Books

In bookstores, there is now a new genre of “what your doctor won’t tell you” books promising previously withheld information on everything from weight loss to heart disease, while the Internet is bristling with frustrated comments, blogs, text-messages and wiki’s, etc., from patients.

Raison Detra’

Reasons for the frustration include declining reimbursements and higher costs that give doctors only minutes to spend with each patient, news reports about medical errors and drug industry influence fueling patients’ distrust, and the rise of direct-to-consumer drug advertising and medical Web sites that have taught patients to research their own medical issues and made them more skeptical and inquisitive.

Of course, related quality improvement initiatives seem to be loosing ground.

Assessment

One can only wonder if more extensive use of physician-extenders; like PAs, CRNAs, CNMWs, NPs and DNPs are part of the solution; as well as well-trained limited licensed providers like podiatrists, dentists, optometrists and psychologists; along with walk-in, on-site and retail medical clinics, etc?

Conclusion

Your thoughts and comments on this ME-P are appreciated. Feel free to review our top-left column, and top-right sidebar materials, links, URLs and related websites, too. Then, subscribe to the ME-P. It is fast, free and secure.

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Medical Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com

OUR OTHER PRINT BOOKS AND RELATED INFORMATION SOURCES:

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Marketing Intangible Concierge Medical Services

Understanding Intangible Products

[By Staff Writers]

biz-book3

Concierge medicine (also known as direct care) is a relationship between a patient and a PCP in which the patient pays an annual fee or retainer. This may or may not be in addition to other charges.

In exchange for the retainer, doctors provide enhanced care. Other terms in use include boutique medicine, retainer-based medicine, and innovative medical practice design.

The practice is also referred to as membership medicine, concierge health care, cash-only practice, direct care, direct primary care, and direct practice medicine. While all concierge medicine practices share similarities, they vary widely in their structure, payment requirements, and form of operation. In particular, they differ in the level of service provided and the fee charged.

Intangibles

Concierge practice and related medical services are intangible products; even though most marketing theories that apply to products apply equally to services. Yet, medical services do have some differences.

For example, medical services are: 

  • Intangible,
  • Highly perishable,
  • Variable quality,
  • Inseparable from medical provider, and,
  • Difficult to quality-assess.

Perishability

Of what value to an airline is an empty seat on an airplane, once the airplane leaves the runway?  This level of perishability creates unique problems for doctors that marketers of tangible products do not have. And, it is an appointment scheduling capacity issue, as well.

Quality Issues

Did your favorite hair stylist ever give you a bad haircut? Assessing the quality of a hair cut is something that is not difficult for most of us to do; however, it is not that easy for most patients to asses the quality of the medical care they receive. Is s/he a good physician only because we are still alive? 

Assessment

The average patient has a difficult time assessing quality for highly specialized medical services and must rely on surrogates to help determine quality levels. These proxies have been mentioned in the Medical Executive-Post, and elsewhere, as consumer quality and related transparency issues are growing.

Thus, patients consider their physician a good one if he has a nice bedside manor, and a friendly staff; when in reality these factors have no direct relationship to the physician’s level of expertise.

Conclusion

Your thoughts and comments on this ME-P are appreciated. Feel free to review our top-left column, and top-right sidebar materials, links, URLs and related websites, too. Then, subscribe to the ME-P. It is fast, free and secure.

Link: http://feeds.feedburner.com/HealthcareFinancialsthePostForcxos

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Medical Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com

OUR OTHER PRINT BOOKS AND RELATED INFORMATION SOURCES:

DICTIONARIES: http://www.springerpub.com/Search/marcinko
PHYSICIANS: www.MedicalBusinessAdvisors.com
PRACTICES: www.BusinessofMedicalPractice.com
HOSPITALS: http://www.crcpress.com/product/isbn/9781466558731
CLINICS: http://www.crcpress.com/product/isbn/9781439879900
BLOG: www.MedicalExecutivePost.com
FINANCE: Financial Planning for Physicians and Advisors
INSURANCE: Risk Management and Insurance Strategies for Physicians and Advisors

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Patient Survey of Retail Health Clinics

One-Third Lack a Family Doctor

[Staff Reporters]Hospital Access Management

According to results of an online survey of 4,937 US adults conducted by Harris Interactive® between May 2 and 6, 2008 for the Wall Street Journal Online’s Health Industry Edition, 30% of patients who used retail-based health clinics do not have a primary care provider.

Other findings include: 

  • The use of retail-based health clinics has remained consistent over the past few years, with seven percent of US household in 2005, five percent in 2007 and again seven percent in 2008, and;
  • US adults believe retail-based healthcare clinics can provide low-cost basic services to people who cannot afford care (78%) and to anyone when doctors’ offices are closed (81%).  

Assessment

Although an increasing number of participants said they were satisfied with staff qualifications; a narrowing majority were still worried about the qualifications (65%), and the potential that serious medical problems might not be accurately diagnosed (65%).

Your thoughts and comments on this ME-P are appreciated. Feel free to review our top-left column, and top-right sidebar materials, links, URLs and related websites, too. Then, subscribe to the ME-P. It is fast, free and secure.

Link: http://feeds.feedburner.com/HealthcareFinancialsthePostForcxos

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Medical Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com

OUR OTHER PRINT BOOKS AND RELATED INFORMATION SOURCES:

LEXICONS: http://www.springerpub.com/Search/marcinko
PHYSICIANS: www.MedicalBusinessAdvisors.com
PRACTICES: www.BusinessofMedicalPractice.com
HOSPITALS: http://www.crcpress.com/product/isbn/9781466558731
CLINICS: http://www.crcpress.com/product/isbn/9781439879900
ADVISORS: www.CertifiedMedicalPlanner.org
BLOG: www.MedicalExecutivePost.com

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Improving Patient Communications

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Managed Care Ethical Considerations

By Render S. Davis; MHA, CHE

In contemporary medicine, and managed care, ethical dilemmas in communications are increasingly common and may come in many different forms. For example:
  • Physician’s failing to communicate necessary clinical information to patients in terms and language the patients can truly understand;
  • Physicians’ offering only limited treatment choices to patients because alternatives may not be covered by the patient’s insurance plan;
  • Failures to disclose financial incentives and other payment arrangements that may influence the physician’s treatment recommendations;
  • Time constraints that limit opportunities for in-depth discussions between patients and their doctors; and,
  • The lack of a continuing relationship between the patient and physician that would foster open communications; etc.             

me-p

Assessment

Most so-called “gag clauses,” implemented by some managed care organizations to prohibit physicians from informing their patients about non-covered treatment alternatives have been declared illegal in most states. Nevertheless, does the physician’s duty to be fully truthful and informative in patient communications, remain under suspicion? Please opine with your experiences and how we might improve.    

Channel Surfing

Have you visited our other topic channels? Established to facilitate idea exchange and link our community together, the value of these topics is dependent upon your input. Please take a minute to visit. And, to prevent that annoying spam, we ask that you register.

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Conclusion

Your thoughts and comments on this ME-P are appreciated. Feel free to review our top-left column, and top-right sidebar materials, links, URLs and related websites, too. Then, subscribe to the ME-P. It is fast, free and secure.

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Medical Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com

OUR OTHER PRINT BOOKS AND RELATED INFORMATION SOURCES:

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CMS Shells Out to Compare Hospitals

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“You show me – I’ll show you”

By Dr. David Edward Marcinko; MBA, CMP™

[Publisher-in-Chief]

The Centers for Medicare and Medicaid Services [CMS] just launched an advertising campaign to demonstrate how some patients get needed help … and how other hospitals give surgical patients antibiotics! Say what?

Site Traffic Quadruples

Yep! All told, the ads include more than 2,500 hospitals, according to the Associated Press. Of course, in true advertising fashion, the CMS wants patients to be intrigued enough by the marketing “teasers” to visit www.HospitalCompare.com when considering what hospitals to … and they used the word … “patronize.”

Publicity over changes made to the site in March 2008 helped quadruple traffic.

A Questionable Start

Reviewers and critics hale Hospital Compare with a solid enough start, but it still lacks real “quality outcome” measures.

Instead, the site measures procedures, or how well the facility follows standard guidelines. The site’s only mortality gauge for example – for heart attack and heart failure – lumps virtually all hospitals into the “normal” category, with just a handful ranked above or below them.

But, they are expected to show statewide averages for those benchmarks, sometime soon.

The Site

Hopefully, the site will begin to demonstrate the type of medical care quality review, severity rating adjustments and proper drill-down analysis that readers of the Medical Executive-Post have come to expect from the likes of our section-editor, the luminous Dr. Brent A. Metfessel MS, CMP™ (Hon). Until then, it may just be the best available information for now. And, can a Doctor Compare service be next? 

Assessment

Do you expect this type of hospital specific – and more general medical practice and industry – healthcare transparency to continue? Is it a help to patients – and providers – or just more marketing obfuscation [like being Valedictorian in your DUI school class]? Please opine.

Conclusion

Your thoughts and comments on this ME-P are appreciated. Feel free to review our top-left column, and top-right sidebar materials, links, URLs and related websites, too. Then, subscribe to the ME-P. It is fast, free and secure.

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Medical Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com

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Hospital, Clinic and Physician Pricing

Emerging Medical Transparency Initiatives

By Prof. Hope Rachel Hetico; RN, MHA, CMP™

In 2007, federal and state legislatures first called for hospitals across the country to make their prices “transparent.” 

Definition

The term transparency was defined as the full, accurate, and timely disclosure of hospital charges to consumers of healthcare, as well as the process employed to arrive at those fees. Moreover, transparency does not merely involve publishing a list of prices and fees. 

Essentially, hospital CXOs and physicians must also be able to present their prices in a manner that is understandable to the general public and they must be prepared to explain the rationale behind their charges.

State of the States

Currently, at least 33 states have already proposed or passed legislation regarding publication of hospital charges.

For example, the average cost for a hip, knee or ankle joint replacement is $38,443; while a heart valve operation is $124,561and a back fusion is $60,406.  Torrance California based HealthCare Partners now notes on its Website that it charges $15 for flu vaccines, $61 for a chest X-ray, while a colonoscopy costs $424.

And, right here in Atlanta, Emory University at Johns Creek Hospital is now advertising its obstetrics, anesthesia, pediatric and childbirth delivery services in bundled financial packages for private pay patients, and those with HSAs, MSAs and HD-HCPs, etc. In fact, the program was promoted on TV this day, by it first-ever CEO. Located in the heart of the City of Duluth in North Atlanta; Emory Johns Creek is a 110-bed, all private room hospital. It features a comprehensive range of services from 24/7 ER, surgery using the latest stealth technology, 64 slice CT, MRI, nuclear medicine and interventional procedures. The “Birth Place” gives women and their families a high touch, luxurious alternative with the peace of mind of a Level III Neonatal Intensive Care Unit [NICU].

http://emoryjohnscreek.patientfinancialresource.com/CustomPage.asp?pagename=Home_Behavioral

Assessment

Such financial and economic initiatives demonstrate increasing industry competition with advancing patient empowerment, with other innovations like concierge medicine, onsite and retail medical clinics, etc.

Conclusion

What are your thoughts, experiences and comments on the above emerging issue of medical pricing transparency?

Related Information Sources:

Medical Practice Management: http://www.springerpub.com/prod.aspx?prod_id=23759

Physician Financial Planning: http://www.jbpub.com/catalog/0763745790

Medical Risk Management: http://www.jbpub.com/catalog/9780763733421

Healthcare Organizations: www.HealthcareFinancials.com

Physician Advisors: www.CertifiedMedicalPlanner.com

Subscribe Now: Did you like this Medical Executive-Post, or find it helpful, interesting and informative? Want to get the latest ME-Ps delivered to your email box each morning? Just subscribe using the link below. You can unsubscribe at any time. Security is assured.

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Patient [Customer] Relationship Management

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What it is – What are it’s Goals

[By DeeVee Devarakonda, MBA]

Patient or [Customer Relationship Management] can help healthcare organizations and medical practices achieve their business objectives while addressing today’s increasing competitive challenges.

Conflicted Meanings

In the last few years P-CRM came to mean different things to different people. First CRM, and then P-CRM, became a general buzzword, which often meant an expensive initiative that costs thousands of dollars, with not so great, to non-existent-results. Not true!

Due to various reasons including lack of clarity around business, doctor vision, inadequate requirements gathering, inappropriate software, vendor selections, messy and expensive implementations, P-CRM acquired a negative image which need not have been the case; especially for the intimate relationships needed in the healthcare space.

A Business Philosophy

P-CRM is a medical business philosophy. It is a cultural mind set that healthcare organizations need to cultivate in order to design, develop and operate organizations around patients in a way that is mutually beneficial. This is the mindset needed for healthcare organizations today. It is as true for a two-employee privately held healthcare clinic or medical practice; as it is for a mega medial corporation spanning several states with multiple services and product lines.

P-CRM Goals

P-CRM allows you to:

  • Develop single and consistent view of your patients
  • Find and keep your best patients
  • Improve patient satisfaction and retention
  • Gain competitive advantage
  • Develop long lasting and profitable relationships with your patients
  • Improve sales and marketing effectiveness
  • Improve your downstream business operations and quality
  • Augment ROI

Assessment

P-CRM efficiently helps healthcare organizations differentiate themselves from their competitors through superior patient relationships and streamlined business operations with all stakeholders – patients, suppliers and partners. So, what is your P-CRM strategy and how have you implemented it?

Channel Surfing the ME-P

Have you visited our other topic channels? Established to facilitate idea exchange and link our community together, the value of these topics is dependent upon your input. Please take a minute to visit. And, to prevent that annoying spam, we ask that you register. It is fast, free and secure.

Conclusion

Your thoughts and comments on this ME-P are appreciated. Feel free to review our top-left column, and top-right sidebar materials, links, URLs and related websites, too. Then, subscribe to the ME-P. It is fast, free and secure.

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Medical Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com

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The Medical Practice Advertising Plan

New Advertising Methodologies Needed Today

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By Dr. David Marcinko MBA and Staff Writers 

A well-defined advertising plan – not needed only a decade ago – is an essential part of medical practice business success today. Your medical practice advertising should be visually stimulating and include several more rational considerations, as listed below. 

Plan Components 

  • Goals:  The objectives of any advertising plan should be reasonable and quantifiable.  For example, a new advertising scheme will not likely generate 300 new patients a month, but it may provide marginal additions of 5-10.
  • Communication Channels:  Typical channels of advertising include: print: (coupons, office brochures, newsletter, bill stuffers, billboards, signs), audio (radio) and telecommunications (message “hold” buttons, beepers and pagers). Sometimes, even the media becomes the message, as is the case of the world-wide-web.  Certainly, the use of telemedicine in the next decade will increase as the promise and security of quality healthcare, at any time and in any place, becomes a reality.
  • Message Credibility:  The advertising message must be delivered in such a way as to build, change or reinforce patient and payer attitudes.  Advertising has shown that the more honest, fair and unbiased the audience perceives the source to be, the more credible the message; and the more likely the attitudes will shift toward the source’s position.
  • Reinforcement:   An advertisement must be repeated for several reasons: to emphasize the message, keep the audience from forgetting the message and save the costs of producing more messages.

New Trend Assessment 

Marketing and advertising plans and tasks are increasingly being out-sourced by both new and existing medical offices. Such firms offer a wide range of state-of-the-art marketing services to help build a practice.  These activities include, but are not limited to: subscription newsletters; strategic, direct and in-house marketing workshops; brochure, print and website development; direct mail, podcasting or broadcasting announcements; and a large and established advertising agency exclusively services healthcare professionals, interactively and online; etc.  

Conclusion

Medical providers that currently are served by outsourcing advertising and marketing firms include: physicians, dentists, podiatrists, chiropractors, veterinarians, psychotherapists, and hearing care and eye care professionals. 

There is even a new educational service for accounting professionals who work with physicians; and an online educational program for financial advisors, management consultants and related economics professionals who work in the healthcare industry. www,CertifiedMedicalPlanner.org

Assessment

And so, do you have a marketing plan, and more importantly, how well do you execute it?

Conclusion

As always, your thoughts and comments are appreciated. 

Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Executive-Post – is available for seminar or speaking engagements. Contact:

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Competitive Practice Strategies for Physicians

How Physicians Must Develop a Strategic Competitive Practice Philosophy!

Staff Writersbiz-book3

It is currently believed that a general medical, or even broad specialty, practice will have limited appeal to patients and buyers of healthcare services in the future. 

In its place, a doctor must philosophically decide if she or he is to become a (1) discount, (2) service or (3) value-added provider, and then aggressively pursue this business cultural and competitive strategy. 

Here is the lowdown on three strategic competitive philosophical types: 

The Service Provider:  

A provider committed to a service philosophy must be willing to do whatever it takes to satisfy the patient. 

For example, this may mean providing weekend, weeknight, or holiday office hours, instead of a routine 9-5 schedule. House calls, hospital visits, prison calls and nursing home rounds would be included in this operational model.  

In 2001, the number of physician house calls billed to Medicare in the aggregate was about 1.5 million annually, according to the American Association of Home Care Physicians. Since then it has doubled, and the national organization is getting more requests from doctors about house calls. Current membership stands at about 1,500 doctors.  The Medicare premium for home visits is about 1.5 times what it pays for office visits. 

In a real life example, Dr. Keri Miller DO, now an assistant professor of family and community medicine at the University of Georgia, School of Osteopathic Medicine, first began making house calls shortly after beginning practice, in 2003.  

In another example, high-tech companies, located in Silicon Valley and Southern California are even importing medical specialists, and mobile treatment facilities, onto their corporate campuses to care for workers. Children, elderly patients or those with mental, physical or chemically induced challenges are all fertile niches of a core service philosophy.  

Up to about 30% of all medical providers today; and slowly growing  

Think: Nordstrums, Cartier and Sak’s, etc. 

The Discount Provider:  

A discount medical provider is one who has made a conscious effort to practice low cost, but high volume medicine.   

For example, discount providers must depend on economics of scale to purchase bulk supplies, since this model is ideal for multi-doctor practices. 

Otherwise, several practitioners must establish a network, or synergy to create a virtual organization to do so.  In this manner, malpractice insurance, major equipment and other recurring purchases can be negotiated for the best price.  Para-professional, and non-professional, medical care extenders and substitutes must also be used in place of more costly medical providers.

Another major commitment must be made to computerized office automation devices, HIT, EMRs, CPOE systems, etc.  By necessity, such as offices are small, neatly but sparsely furnished, with functional and utilitarian assets.  Most all managed care contracts just be aggressively sought since patient flow and volume is the key to success in this competitive philosophical type. 

About 60% of all providers today; but the denouement has begun.  

Think: WalMart, K-Mart, Office-Deport, or Home Depot, etc. 

The Value-Added Medical Provider: 

A value-added medical provider is committed to practicing at the highest and riskiest levels of medical and surgical care and has the credentials and personality to do so.   

Value differentiation is based on such factors as: board-certification extended training, hospital privileges, subspecialty identification or other unique attributes such as fluency in a second language or acceptance into an ethnocentric locale. This brand identification must be inculcated in all you do, as you continually answer the question: What can I offer that no one else can?   

Approaching about 5-10% of all providers today; but much less for pure concierge or boutique medical practices.

Think: Nieman-Marcus, etc.  

Conclusion: 

Remember, it is better for a physician to consciously decide which competitive strategy to purse; than merely fall into one model, by unthinking default.