One Response

  1. Adults Want Shorter Health Plan Call-Center Hold Times

    Survey respondents were asked “what members felt would increase their health plan engagement,” involving call-center experiences. 3,000 respondents were adults, 26 and older enrolled in Employer-Sponsored health insurance (37%), Individual (14%), Medicare (33%), Medicaid (13%), and Military-Sponsored health insurance (4%). According to the results:

    • Shorter hold times: 71%
    • Service representatives with my info: 65%
    • Personalized recommendations: 63%

    Source: Zipari via Businesswire, September 8, 2021


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: