A “Speak-Up” Prevention Program
[By Staff Writers]
According to research by Harvard School of Public Health, about 34 percent of patients say they or their families have been affected by medical errors.
For people with chronic illnesses, the percentage rises to a frightening 50 percent. This may be, in part, because doctors aren’t spending time listening to patients; interrupting after only 23 seconds.
Realistically, it also comes from the inevitable process errors that occur during routine care, including “never-event” like wrong-site surgery.
Therefore, experts are increasingly suggesting that patients stay on guard in medical settings, and in particular, play a larger role in hospital medical safety. To get this done, it will take a cultural change, as patients typically assume they should blindly follow medial orders, according to Dennis O’Leary, JCAHO’s president.
And so, to promote patient participation in hospital safety, JCAHO has launched a new program called “Speak Up” to encourage the reporting of safety concerns.
Now that patient advocates are also placing an emphasis on getting family members to keep their eyes open for hospital care errors – what do you think about this program – dismayed, dismissed or empowered?
Filed under: Risk Management |