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By Staff Reporters
A survey that Redpoint Global conducted with Dynata of more than 1,000 US healthcare consumers found:
• 57% of healthcare consumers think retailers and/or financial services are better at providing personalized omnichannel experiences than healthcare
• 29% said they expect frictionless check-in experiences across apps/phone calls/in-office
• 34% expect data inputs in a healthcare portal (health history, surveys, insurance information, etc.) to
reach providers
• 24% of respondents said they did not utilize any sort of digital communication with providers during
the pandemic
• 14% said they had no contact with any healthcare provider during the same timeframe
Source: Redpoint Global, December 7, 2021
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Filed under: Career Development, Glossary Terms, Health Insurance, Information Technology | Tagged: Dynata, HIT, IT, omnichannel, personalized healthcare, Redpoint Data |
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