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When New York-based Zocdoc was founded back in 2007, the idea was to help patients get off the phone, founder and CEO Oliver Kharraz told Healthcare Brew. The company created a website that helps patients find clinicians who fit their needs in their area and are under their insurance, and books appointments online.
MD versus DO: https://medicalexecutivepost.com/2023/06/17/the-md-versus-do-degree/
But on May 1st, Zocdoc launched a new product to get people back on the phone: an artificial intelligence (AI) voice agent called Zo. Zo helps people book doctor appointments 24/7—but instead of speaking with a person, patients speak with an AI voice that is trained to meet their needs.
DPM Podiatrist: https://medicalexecutivepost.com/2024/03/20/is-a-podiatrist-a-physician/
“Until recently, we didn’t do the phone because the experience on the phone was just so miserable,” Kharraz said. “Now you can actually have a consistent experience, where the AI can pick up after the first ring an unlimited number of times concurrently [and] have a natural conversation with you.”
Tele-Health: https://medicalexecutivepost.com/2022/04/04/types-of-patient-care-healthcare-providers-deliver-via-tele-health/
Click here for more on the rise of voice agents in healthcare.
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Filed under: "Doctors Only", Ask a Doctor, Career Development, CMP Program, Experts Invited, Information Technology | Tagged: AI, allopath, Artificial Intelligence Medicine, CMP, DO, DPM, health care, Healthcare Brew, Kharraz, MD, medicine, osteopath, podiatrist, tele health, tele medicine, voice agents, Zo, ZocDoc |
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