HEALTHCARE: Paradox of Choice

By Staff Reporters

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ORIGINAL: May 2021 | Matt Cohlmia

As the future of healthcare becomes digitized, the threat of disruption to health systems has never been greater. Despite their best intentions, the flood of new competitors and ever-proliferating modalities of care each compete for patient attention, creating the potential for a fragmented, confusing, and impersonal patient experience.  At the same time, health systems possess the breadth of care, the access to data, and the patient trust to become their community’s preferred partner in care.

But to achieve success, they must leverage these resources to create easy to navigate and personalized experiences for their patients, and for the first time ever, those are within reach.

READ: https://blog.providence.org/digital-innovation-content/the-paradox-of-choice

EDUCATION: Books

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