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Adroitly Handling a Tough but Common Office Situation
[By Dr. Gary L. Bode MSA CPA]
A common scenario, in medical practice, is patient disgruntlement over professional fees.
The Scenario
This scenario should not occur in front of other patients. Many receptionists find that genuine, cute little quips like, “I know it seems high, but (wink), I’m expensive to maintain,” defuse the situation by gentling pointing out the overhead factor.
The Balk
When a patient balks at fees, gently and politely imply that we could inquire if the local plumber was available to do the exam, procedure or surgery.
Assessment
This brings training and relative cost issues into play while making them smile. Costs are high, but justifiable.
More:
Conclusion
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Filed under: Career Development, Practice Management | Tagged: CPT codes, disgruntled patients, Gary Bode, medical fee schedules, Medical Office Fee Strategies for Disgruntled Patients | 2 Comments »
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