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June Edition of Plan Management Navigator
By Erin Sawchuk
Please find attached by the link below, the June 2010 Edition of Plan Management Navigator. In this month’s edition, we estimate the strength of cost drivers for “Customer Services in Medicare and Medicaid Plans.”
We quantify the relationships of customer services costs to simple algebraic and other operational metrics within the Customer Services function. We also identify and test some of the potential interrelationships between customer services costs and other functions for Medicare and Medicaid Plans. This analysis draws on data from the 2009 Sherlock Expense Evaluation Report.
Benchmarks
Also included in this analysis is an update on our progress on our various benchmarking universes. Participation is up this year, we think due to public policy changes and economic weakness. While benchmarks for Independent / Provider-Sponsored plans will be published shortly, please let us know if you are interested in joining our 2010 Medicare, Medicaid or TPA universes.
Link: Navigator June 2010[1]
Assessment
Finally, we summarize the operating and financial trends identified in our recent Dashboard.
Sherlock Company
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Gwynedd, PA 19436
215-628-2289
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Filed under: Alerts Sign-Up, Career Development, Health Economics, Health Insurance, Practice Management, Research & Development | Tagged: Erin Sawchuck, Medicaid, medicare, Plan Management Navigator, Sherlock Company, Sherlock Expense Evaluation Report, TPA | 4 Comments »
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