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Adroitly Handling a Tough but Common Office Situation
[By Dr. Gary L. Bode MSA CPA]
A common scenario, in medical practice, is patient disgruntlement over professional fees.
The Scenario
This scenario should not occur in front of other patients. Many receptionists find that genuine, cute little quips like, “I know it seems high, but (wink), I’m expensive to maintain,” defuse the situation by gentling pointing out the overhead factor.
The Balk
When a patient balks at fees, gently and politely imply that we could inquire if the local plumber was available to do the exam, procedure or surgery.
Assessment
This brings training and relative cost issues into play while making them smile. Costs are high, but justifiable.
More:
Conclusion
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Filed under: Career Development, Practice Management | Tagged: CPT codes, disgruntled patients, Gary Bode, medical fee schedules, Medical Office Fee Strategies for Disgruntled Patients |
The Leading Business Education Network for Doctors, Financial Advisors and Health Industry Consultants 
Medicare Sets 2012 Physician Fee Schedule
Family physicians will receive up to a 7% boost in Medicare payments in 2013, and other primary care providers will receive 3% to 5% more, under the final rule recently announced by CMS.
And, much of the increase in the physician fee schedule reimbursement will come from new added payments for coordinating a patient’s care in the 30 days following a hospital or skilled nursing facility stay.
Under the rule, providers will for the first time receive a separate payment to help a patient transition back to the community following a discharge.
Thoughts?
Mark
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No Shows Hurt
“How no shows hurt private practice doctors,” by Michael Kirsch, MD, August 1, 2013.
http://www.kevinmd.com/blog/2013/08/shows-hurt-private-practice-doctors.html
“These acts hurt us economically and forfeit an appointment slot that another patient would have happily occupied. Moreover, not showing up is downright inconsiderate. Sorry, if some readers find this latter view to be harsh, but I don’t wish to sanitize it as a venial sin.
Of course, sometimes life happens and an appointment is missed or forgotten. As a member of the human species, I get this. However, many of the patients who are AWOL at appointment times have been contacted a day before by a living, breathing member of our superb staff. Here, the absence is inexcusable.”
I couldn’t have said it any better than Dr. Kirsch.
D. Kellus Pruitt DDS
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