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Augmenting Labor and Human Resource Efficiency
By Dr. David Edward Marcinko; MBA, CMP™
Much of what is done in Just-In-Time [JIT] labor control is aimed at reducing the doctor’s wait time (radiographs, veni-puncture, urinalysis, vital signs, cast changes, etc.), the patient’s wait time (check-ins, check-outs, insurance verification, etc.), the move time (procedure set-up time, referrals, transportation, etc.) and quality time (education, emotional support and hand-holding); all increasing total actual patient service treatment time.
Summation Equation
This patient service time can be expressed as the sum of four parts:
Treatment Time
(+) Wait Time
(+) Move Time
(+) Quality Time
Total Time: (Efficient or Inefficient)
Treatment Time is Key
Only the patient’s treatment time (doctor-patient interaction) adds value to the medical service. Wait, move and quality time are all non-value added services and should be eliminated to the extent possible, as they represent needless time and cost. All can, and should, be performed by non-physician personnel.
Labor JIT
When correctly applied, medical office HR JIT may reasonably be expected to yield the following benefits:
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Greater doctor and employee productivity through improved office physical layout.
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Reduced treatment and business management time resulting in the potential to see more patients – or – the same number of patients with less time urgency and personal stress.
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Inventories of durable goods are reduced and expensive storage space is made available for revenue generating activities.
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Patient quality and services are rendered in a cost effective and value added manner.
Conclusion
As always, your thoughts and comments on this Medical Executive-Post are appreciated.
Related Information Sources:
Practice Management: http://www.springerpub.com/prod.aspx?prod_id=23759
Physician Financial Planning: http://www.jbpub.com/catalog/0763745790
Medical Risk Management: http://www.jbpub.com/catalog/9780763733421
Healthcare Organizations: www.HealthcareFinancials.com
Health Administration Terms: www.HealthDictionarySeries.com
Physician Advisors: www.CertifiedMedicalPlanner.com
Speaker: If you need a moderator or speaker for an upcoming event, Dr. David E. Marcinko; MBA – Publisher-in-Chief of the Executive-Post – is available for seminar or speaking engagements. Contact: MarcinkoAdvisors@msn.com or Bio: www.stpub.com/pubs/authors/MARCINKO.htm
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Filed under: Practice Management, Quality Initiatives | Tagged: HR, JIT |
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