OPTUM: UnitedHealth Group A.I. Chatbot

By Staff Reporters and AI

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Better make sure it’s Secure?

UnitedHealth Group’s Optum healthcare company got caught with its digital pants down in December, when TechCrunch reported that its internal AI chatbot, which employees asked for advice in determining claims, was publicly accessible.

AI: https://medicalexecutivepost.com/2025/02/09/my-thoughts-on-artificial-intelligence-ai/

Optum quickly restricted the tool and said it was a demo that was “never scaled nor used in any real way.”

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