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About My Shoe Order from Road Runner Sports, Inc.

 IMMEDIATE PRESS RELEASE!

RRS Customer Support Question Customer No = 2985044461

By Dr. David E. Marcinko MBA

Inquiry Topic: Technical Problems
First Name: David
Last Name: Marcinko
Email Address: MarcinkoAdvisors@msn.com
Comments: SHOES FELL APART-NO GLUE ALL THREE SOLE LAYERS – WHOLE BATCH MAY BE BAD

Order from Road Runner Sports, Inc.

  • March 9, 2019 at 9:51:27 AM PST
  • Transaction ID: O-8V114866S1566463W
  • Order Status: Completed

***

SOLES WITH LESS THAN 25 MILES WALKING ASPHALT WALKING

TAPE TO HOLD RUBBER SOLES TO UPPER SHOE

VIRTUALLY NO GLUE ON RUBBER SOLES 

NO GLUE ON SHOES TO ATTACH RUBBER SOLES

***

RRS FOLLOW-UP

Hi, Thanks for your email!

It sounds like you had a terrible experience.  You deserve better, and I feel horrible knowing that your recent experience with the Men’s Nike Air Zoom Pegasus 34  was not a pleasant one.

Thank you for shopping with Road Runner Sports.

You deserve to know that your order date for the Your gear may no longer be returned because your item is now outside our return policy window. I apologize for any inconvenience.

We recommend reaching out to the manufacturer directly with any possible warranty issues. Most manufacturers will warranty their products within 1 year of purchase due to any manufacturer defects.

For immediate assistance, please contact your Customer Care Specialist at 800.662.8896 with any questions.

If there’s anything else we can do for you, give us a call at 800.636.3560. Trust we’re always here for you. Your friends at Road Runner Sports.

Deidre

VIP Solutions Specialist

***

MY FOLLOW-UP

DEIDRE,

No problem. I assumed as much.

So – You deserve to know that as a podiatrist, reconstructive foot and ankle surgeon, sports medicine physician and running foot doctor for 30 years, I will be sure to honestly relate my experience to all colleagues, patients, clients, friends, family and blog readers [3/4 million].

Assessment: Perhaps, if you spent more time on quality control, rather than marketing, advertising, blogs, emails, TMs and social media aps; things would have been different?

I only wanted a transaction and pair of shoes – not a personal relationship. I got neither. Never-Ever-Again.

PS We are not friends.

Thank you.

Disgruntled,

Dr. David Edward Marcinko FACFAS MBA

INSTITUTE OF MEDICAL BUSINESS ADVISORS, INC

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***

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