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About My Shoe Order from Road Runner Sports, Inc.

 IMMEDIATE PRESS RELEASE!

RRS Customer Support Question Customer No = 2985044461

By Dr. David E. Marcinko MBA

Inquiry Topic: Technical Problems
First Name: David
Last Name: Marcinko
Email Address: MarcinkoAdvisors@msn.com
Comments: SHOES FELL APART-NO GLUE ALL THREE SOLE LAYERS – WHOLE BATCH MAY BE BAD

Order from Road Runner Sports, Inc.

  • March 9, 2019 at 9:51:27 AM PST
  • Transaction ID: O-8V114866S1566463W
  • Order Status: Completed

***

SOLES WITH LESS THAN 25 MILES WALKING ASPHALT WALKING

TAPE TO HOLD RUBBER SOLES TO UPPER SHOE

VIRTUALLY NO GLUE ON RUBBER SOLES 

NO GLUE ON SHOES TO ATTACH RUBBER SOLES

***

RRS FOLLOW-UP

Hi, Thanks for your email!

It sounds like you had a terrible experience.  You deserve better, and I feel horrible knowing that your recent experience with the Men’s Nike Air Zoom Pegasus 34  was not a pleasant one.

Thank you for shopping with Road Runner Sports.

You deserve to know that your order date for the Your gear may no longer be returned because your item is now outside our return policy window. I apologize for any inconvenience.

We recommend reaching out to the manufacturer directly with any possible warranty issues. Most manufacturers will warranty their products within 1 year of purchase due to any manufacturer defects.

For immediate assistance, please contact your Customer Care Specialist at 800.662.8896 with any questions.

If there’s anything else we can do for you, give us a call at 800.636.3560. Trust we’re always here for you. Your friends at Road Runner Sports.

Deidre

VIP Solutions Specialist

***

MY FOLLOW-UP

DEIDRE,

No problem. I assumed as much.

So – You deserve to know that as a podiatrist, reconstructive foot and ankle surgeon, sports medicine physician and running foot doctor for 30 years, I will be sure to honestly relate my experience to all colleagues, patients, clients, friends, family and blog readers [3/4 million].

Assessment: Perhaps, if you spent more time on quality control, rather than marketing, advertising, blogs, emails, TMs and social media aps; things would have been different?

I only wanted a transaction and pair of shoes – not a personal relationship. I got neither. Never-Ever-Again.

PS We are not friends.

Thank you.

Disgruntled,

Dr. David Edward Marcinko FACFAS MBA

INSTITUTE OF MEDICAL BUSINESS ADVISORS, INC

Suite #5901 Wilbanks Drive

Norcross, Georgia, 30092-1141 USA

www.MedicalExecutivePost.com

***

18 Responses

  1. RRS, Inc

    I also had a problem with shoe quality. Same vendor?

    Eli

    Like

  2. Hi Dr. Marcinko,

    As a marathon runner, you operated on my feet many years ago; well done.
    Sorry to hear about your poor shoe quality situation.
    But, thanks for the SSRI warning!

    Bruce

    Like

  3. Bruce,

    The shoes were purchased in advance as an anniversary present. So, I understand the return policy, but think this is a batch type quality control issue for far more folks than just me. So, I am really looking out for other buyers. And, the response was liklely automated, anyway.

    PS: Glad you are doing well.
    Keep running. Buy elsewhere!

    Dr. David E. Marcinko MBA

    Like

  4. Hi All,
    Never buy on the internet.
    SSRI; just another middle man with poor SCM.
    Clare

    Like

  5. Jerry,
    PM me for more details on the RRSI shoe order.
    What a mess.
    DEM

    Like

  6. Dr. Marcinko,

    The same thing happend to me and I did contact the manufacturer.
    They referred me back to RRSI; as the cycle of incompetence continues.

    But, I do think you are right that it is a batch error. Who knows how many shoes, and poor customers, are affected? Pity.

    Thanks for alerting us.

    Brenda

    Like

  7. Dear Readers;

    It is clear that far too many of you have quality control issues with SSRI.
    But, please refrain from using foul language and four letter words in your posts.
    These will be purged and not published.

    Keep it civil – Keep it real – Give it to RRSI

    Many thanks.
    Dr. David E. Marcinko MBA

    Like

  8. CANCELLED MY ORDER

    I just cancelled my SSRI order for a pair of running shoes.
    Thanks for the manufacturer warning!

    John

    Like

  9. Hi,

    Thanks for your email!
    Thank you for shopping with Road Runner Sports.

    You deserve to know that your order date for the Men’s Nike Air Zoom Pegasus 34 was 03/09/19. Your gear may no longer be returned because your item is now outside our return policy window. I apologize for any inconvenience.

    We recommend reaching out to the manufacturer directly with any possible warranty issues. Most manufacturers will warranty their products within 1 year of purchase due to any manufacturer defects.

    For immediate assistance, please contact your Customer Care Specialist at 800.662.8896 with any questions.

    If there’s anything else we can do for you, give us a call at 800.636.3560.

    Trust we’re always here for you.
    Your friends at Road Runner Sports,

    Melody
    XX142
    VIP Solutions Specialist

    Like

  10. Agree- Cancel My Shoes Order

    Thanks John. I just cancelled my order, as well, with SSRI.
    Never again.

    Chet

    Like

  11. All My Patients Will Know,
    I don’t have any shoe orders but will inform all my patients about SSRI.
    I treat my runners.
    Fraternally.
    Dr. Miller

    Like

  12. Thanks to All,

    Feel free to post your honest experiences with SSRI; and cancel your orders if you must. Tell them you are a “friend.”

    Cordially,
    Dr. Dave Marcinko

    Like

  13. Hi,

    Thanks for your email!

    Oh no! You deserve better, and I feel horrible knowing that your recent experience with Road Runner Sports was not a pleasant one.

    After looking into your blog post it has come to our attention the shoe in the picture is a FILAS shoe.

    You purchased a Grey and Blue Nike shoe from us. Regardless, the shoe was purchased over 7 months ago and we do not offer a return window that large for returns.

    Your Return Guarantee gives you 60 days to send back shoes, apparel and accessories in new and unused condition if they’re not right for you!

    Don’t worry, if you’re not 100% thrilled you’re covered by your return policy details found here: http://www.roadrunnersports.com/rrs/content/content.jsp?contentId=1100002&cm_sp=footer-_-anchor-_-easy_returns

    I sincerely apologize for any inconvenience this may cause.
    For immediate assistance with your return, please contact your Fit Expert by phone at 800.662.8896.

    If there’s anything else we can do for you, give us a call at 800.636.3560.
    Trust we’re always here for you.
    Your friends at Road Runner Sports,

    Deidre

    Like

  14. BOTS,
    Just another mindless bot response from your “friends” at SSRI.
    HA! HA!
    Nelson Muntz

    Like

  15. Boycott RRSI
    Cancel all your orders – make no more purchases – until this thing is settled.
    William

    Like

  16. A Sub 2-hour Marathon!

    Was it the man or the shoe?
    I bet it was not a pair of RRSI shoes.

    Walter

    Like

  17. Dr. Marcinko,

    Still considering the ATL Hawks Networking Event? We’re excited to announce David Cornwell will be in attendance!

    David is the former General Counsel and Senior Advisor for the Alliance of American Football. David is also part of the Sports Lawyers Association. Come meet David and learn from some of the top minds in the Atlanta sport scene!

    Come learn more about the sports business, make professional connections, and attend an Atlanta Hawks game.

    Join us for the 2019 Atlanta Teammate Networking Event at State Farm Arena on Wednesday, November 6th, 2019! Don’t miss this unique opportunity to get to meet employers from companies and organizations in the sports industry.

    Executives Attending:

    Rob Laylock, Vice President Marketing, Atlanta Hawks
    Kiy Jackson, Sr. Director, People and Organizational Effectiveness, Atlanta Hawks
    David Cornwell, former General Counsel and Senior Advisor, Alliance of American Football (and Sports Lawyers Association Member)
    Ben Brown, Director, Premium Club Sales, Atlanta Hawks
    Jon Adler, Director, New Memberships and Ticket Sales, Atlanta Hawks
    Arpan Patel, Sr. Manager, Ticket Sales Operations, Atlanta Hawks
    Angela Spence, Sr. Manager, Ticket Sales, Atlanta Hawks
    Matt Carrillo, Ticket Sales Manager, Atlanta Hawks
    Chase Hudson, Manager, Ticket Sales, Atlanta Hawks
    Narcis Alikhani, Sr. Manager, Marketing Strategy, Atlanta Hawks
    Kwana Jackson, People Recruiter, Atlanta Hawks
    Alex Oliver, HR Business Partner, Atlanta Hawks
    Michael Hughes, People Operations Coordinator, Atlanta Hawks

    Executive attendee list to be updated regularly

    Remember to dress to impress and bring plenty of business cards!
    Click the link below to register today:
    2019 Atlanta Teammate Networking Event

    Best regards,
    TeamWork Events
    TeamWork Online
    http://www.TeamWorkOnline.com

    Like

  18. TeamWorkEvents

    BOYCOTT RRS-Inc.

    We ask you to boycott Road Runner Sports, Inc shoes at the event – and everywhere.
    Poor quality control – Just a middleman re-seller.

    Thanks
    Dr. David Marcinko MBA

    Like

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