Templates Best When Customized
By Dr. David Edward Marcinko; MBA, CPHQ, CMP™
By Hope Rachel Hetico; RN, MHA, CPHQ, CMP™
Dear Medical Director,
As a current non-member of your managed car plan, I would like to take this opportunity to inform you of the activities we have pursued during this past year in order to gain acceptance into your plan.
For example, I have received X hours of clinical continuing education, which is X more than the state requires. Topics included recently developed techniques for pain control, non-hospital and non-surgical based therapy, more effective drug utilization, and a host of other methods of practice to reduce costs and increase patient welfare and mobility. Moreover:
- I have received X hours of medical business management training aimed at reducing office overhead expenses, increasing office efficiency and capacity, and improving patient flow and communications. For example, our computerized call-back system is designed to ensure the continuity of patient care.
- We have completed a patient survey that demonstrates that the average patient can receive a regular appointment within X days and urgent appointment within X days. Of course, we are fully staffed for immediate care of the emergent patients. Our patient satisfaction rating is high. Most patients spend less than X minutes in the waiting room and are discharged in a timely fashion, with appropriate instructions in order to return them to work efficiently and comfortably.
- We have expanded our office hours to improve access and enhanced the barrier free design of our office infrastructure. We are OSHA, CLIA, MSDS, PA, Sar-Box and HIPAA compliant, etc.
- Since we believe in preventative care, our diabetic patients are continually screened and evaluated to reduce the potential for infections and other complications. This includes the liberal use of random accu-check blood sugar readings, with neurologic and circulatory assessment, with prompt reporting of aberrant values and findings to their primary care physicians or endocrinologists.
- I will be taking my specialty board certification examination on X 2010. Of course, my results will be forwarded to you immediately.
- I will become ABQAUR (American Board of Quality Assurance and Utilization Review) certified and/or a Certified Physician in Healthcare Quality (CPHQ) this year, after successful completion of all educational requirements and examinations.
Although I realize that this is a challenging time for all concerned, we strive to make every patient’s visit to our office a medically and socially positive one. More specific suggestions regarding our practice would be appreciated. Therefore, we hope you will consider the probationary inclusion of our practice into your managed care plan, for the coming enrollment period.
Joseph A. Smith; MD/DO
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Filed under: "Advisors Only", "Doctors Only", Book Reviews, Career Development, Health Insurance, iMBA, Inc., Managed Care, Practice Management, Quality Initiatives, Risk Management | Tagged: ABQAUR, appeals, contract medicine, CPHQ, david marcinko, DDS, disenrollment, DO, DPM, HMO, hope hetico, IPA, Managed Care, MCO, MD, OD |